We are committed to delivering excellence in customer services at all times. To do this we want work closely with you to ensure that you are able to influence and shape our services and we offer as many means as possible to encourage resident involvement.
We work to identify, understand and take into account the particular needs of groups and individuals and seek to ensure all our customers have easy access to our services.
In order to achieve and maintain excellent customer service we have developed a series of service standards which have been agreed by our customers and staff and are approved by our Board. We will monitor them quarterly with our customers and publish our performance against them in our annual report
Beechdale Objectives
· To put tenants at the heart of our business
· To deliver high quality services based around needs
· To want Beechdale neighbourhood to be a place where people want to work
and live
· To pursue value for money and seek to improve and incorporate value for
money principles in all our activities
Follow this link to see a summary of our Customer Care Standards that we have agreed with our customers and staff
Follow this link to see a summary of the standards that we and our contractors aim to meet