It is important that you know how we are performing.  We measure our performance to show how well we are delivering our services to our customers.  It also helps us to identify any issues we may have so that we can work to them right. 
 
Here is a selection of our performance information for December 2011
 
Putting Tenants at the Heart of the Business
Measures              
Year End
2010/11
Mar 11
Year To
Date
Dec 11
Target   
            
% Tenants Satisfied with our
Repairs Service
 99.91% 100% 100%
% Tenants Satisfied with our
Empty Property Service
 100%  100% 100%
% Tenants Satisfied with the condition
of property when moved in
96% 100% 97%
% Tenants Satisfied with our
Anti Social Behaviour Service
 88% 100% 100%
% Tenants Satisfied with the
Gas Sevice
 96.82% 100% 100%
% Tenants Satisfied with our
Complaints Service
 80% 100% 100%
 
 
Measures                                                                
Year End
2010/11           
Mar 11     

Year To
Date
Dec 11           
      
Number of Complaints 23 4
Number Complaints Resolved at Stage One 100% 100%
 
 
Delivering High Quality Services
Measures              
Year End
2010/11
Mar 11       
Year To
Date
Dec 11

Target   
           
Rent Collected as a % of Annual Net Debit
99.05%
101.98%
99.5%
Average Re-Let Days
(Excluding Major Repairs)
22.9
Days
11.6
Days
25
Days
Emergency Repairs Completed
within Target
97.96%
98.94%
100%
Urgent Repairs Completed
within Target
98.38%
99.76%
98%
Routine Repairs Completed
within Target
96.33%
99.45%
98%
Repairs Appointments Made & Kept
 
91.82%
95.80%
95%
Repairs Completed Right First Time
 
98.32%
96.25%
95%
% Properties with Valid Gas Certificates
 
100%
100%
100%
% Properties with Contiuous Gas Certificates
 
99.20%
100%
100%
 
Key (Against Target)                         
At or Above 2011/12 Target
Within 5% of 2011/12 Target

More Than 5% Below 2011/12 Target